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Virgin Media broadband outage affects thousands

Virgin Media broadband users across the UK are reporting being unable to access the internet due to a nationwide outage.

The problems started just before 5pm BST, according to data from website Downdetector, which monitors online outages.

Over three quarters of those affected are reporting having problems with their wired internet connection.

Birmingham, Nottingham, Glasgow, London, Manchester, Bristol, Southampton, Eastleigh and Liverpool were among the locations with the highest rate of reports.

Problems were reported in towns and cities across the UK including Birmingham, Nottingham, Glasgow, London, Manchester, Bristol, Southampton, Eastleigh and Liverpool

Problems were reported in towns and cities across the UK including Birmingham, Nottingham, Glasgow, London, Manchester, Bristol, Southampton, Eastleigh and Liverpool

Problems were reported in towns and cities across the UK including Birmingham, Nottingham, Glasgow, London, Manchester, Bristol, Southampton, Eastleigh and Liverpool

Virgin Media is investigating the cause of a broadband issue that left homes without internet

Virgin Media is investigating the cause of a broadband issue that left homes without internet

Virgin Media is investigating the cause of a broadband issue that left homes without internet

A spokesman for Virgin Media said: ‘We’re currently investigating an intermittent broadband issue that lasted for a very short period of time earlier this evening. 

‘While services are currently back up and running, our teams are looking into the problem and will work flat out to fix it. We apologise for any inconvenience caused.’

Customers took to social media to vent their frustration at a time when reliable home internet networks are proving crucial.  

@valinor__ tweeted: ‘When I die, you lot better get Virgin Media Wifi to sponsor my funeral so they can let me down one last f****** time.’

@VijayArogyasami wrote: ‘Second time in a month my Virgin Media service has gone down. This time it was only half a hour. Last time, it went down at 8pm in the evening and wasn’t back on until 11am the next day.’   

The outage appears to have lasted for less than an hour, with some Twitter users reporting a short-term issue.

The number of reported cases shot up to almost 20,000 at around 17.30 BST on Monday, 27 April

The number of reported cases shot up to almost 20,000 at around 17.30 BST on Monday, 27 April

The number of reported cases shot up to almost 20,000 at around 17.30 BST on Monday, 27 April

‘Who tripped over the plug that goes to the UK at Virgin Media? Entire country down for like 7 minutes and then straight back up,’ tweeted @blakeinghearts. 

Another said: ‘Mine went off for about 15 odd minutes then came back on. I hope this has resolved for everyone else? Tbf Virgin Media have been quite good, for us at least.’ 

Other users were cut off from virtual meetings or forced to stop teaching mid-lesson when their internet stopped working. 

One said: ‘So @virginmedia went down temporarily during a zoom meeting and suddenly the precariousness of my online existence became all too clear. 

Some Twitter users reported that the outage lasted for a few minutes before they were reconnected

Other users were cut off from virtual meetings and were forced to stop teaching mid-lesson when their internet stopped working

Other users were cut off from virtual meetings and were forced to stop teaching mid-lesson when their internet stopped working

Other users were cut off from virtual meetings and were forced to stop teaching mid-lesson when their internet stopped working

‘I know we’re all moaning but without it I would not have seen another human I know for 6 weeks.’

Another wrote: ‘Looks like I can blame @virginmedia for my @zoom_us lesson cutting out this afternoon. 

‘Looking at their tweets they are aware there is an issue and are working hard to resolve it. That’s good then – let’s hope I can teach online tomorrow okay! #teachingfromhome’

Lots of users joked business magnate Richard Branson may be withholding internet to encourage the Government to grant his airline a £500 million loan. 

 

Lots of users joked Richard Branson may be withholding internet to encourage the Government to grant his airline a £500 million loan

Lots of users joked Richard Branson may be withholding internet to encourage the Government to grant his airline a £500 million loan

Lots of users joked Richard Branson may be withholding internet to encourage the Government to grant his airline a £500 million loan

Branson, 69, is battling to save Virgin Atlantic by begging the British Government for a loan —and offering to mortgage Necker Island, his private Caribbean retreat believed to be worth £80 million.

The business mogul pledged to ‘raise as much money against the island as possible to save as many jobs as possible’ in an attempt to persuade the authorities to help Virgin through ‘the devastating impact this pandemic continues to have’.

@Cardiac1963 wrote: ‘Branson’s not getting any money for his planes so he’s pulled the plug out on Virgin Media Wifi there defo.’

@_toiletroad said: ‘Virgin media is down cause Richard Branson is having a sulk about everyone calling him a knob head.’

Another user, @youneshh, said: ‘Feel for all you who use Virgin Media for internet. Richard Branson has just taken you all as ransom for government bailout.’ 

The rumours have very little grounding and Branson actually only owns 15 per cent of the media company.  

Customers took to social media to vent their frustration at a time when reliable home internet networks are proving crucial

Customers took to social media to vent their frustration at a time when reliable home internet networks are proving crucial

Customers took to social media to vent their frustration at a time when reliable home internet networks are proving crucial

Thousands of Virgin Media customers were left without internet or phone access early last month due to another outage affecting parts of England, especially Southampton and surrounding areas. 

Coronavirus lockdown has caused UK internet usage to almost DOUBLE 

Data from Openreach, the UK’s largest which owns and operates most of the UK’s phone broadband lines, reveals daytime data consumption has almost doubled in March. 

On March 9, one week before Boris Johnson gave his first daily coronavirus press conference urging people to work from home wherever possible, the total amount of data used between 9am and 5pm was 27 petabytes.

On Monday March 30, this figure reached 51Pb, almost double the previous figure. One petabyte is the same as one million gigabytes. 

The peak time during the day continues to be between 2pm and 5pm, while the evening peak is between 8pm and 11pm.

‘Overall, the network is coping very well as we have expected,’ a spokesperson told MailOnline.

At the time, one Virgin Media broadband customer in London told MailOnline that they have been without internet for a whole week with ‘no clear explanation’. 

The outage came as a shock to the thousands of Brits now working and studying at home.

It was recently revealed Britons were using the coronavirus lockdown to upgrade their internet, with the amount of people switching broadband supplier jumping by 30 per cent from the end of February to the end of March.

Millions of adults and children are stuck inside all day during the nationwide lockdown and high-speed internet has become a necessity.

Children are e-schooling, parents are working from home, and streaming TV programmes is a key hobby in the evenings.

As a result, internet consumption has almost doubled in the UK in March and many are looking to boost their internet speed. 

Comparethemarket.com says it has seen considerable demand for products with faster speeds since the restrictions began.

The comparison site also claims four in 10 households have experienced issues with their broadband since lockdown, which has impacted their ability to work.

Customers opting for download speeds of 51+MB or more – fast enough to easily download files – made up less than half of all switches at the start of March.

But by the end of the month, after lockdown was implemented, customers opting for these speeds made up almost two thirds of those switching.

Figures from comparethemarket.com also reveal a huge spike of 95 per cent in people purchasing the fastest internet package,providing more than 61mbps.

Children are e-schooling, parents are working from home, and streaming TV programmes is a key hobby in the evenings. As a result, internet consumption has almost doubled in the UK in March and many are looking to increase their bandwidth and have quicker internet speeds (stock)

Children are e-schooling, parents are working from home, and streaming TV programmes is a key hobby in the evenings. As a result, internet consumption has almost doubled in the UK in March and many are looking to increase their bandwidth and have quicker internet speeds (stock)

Children are e-schooling, parents are working from home, and streaming TV programmes is a key hobby in the evenings. As a result, internet consumption has almost doubled in the UK in March and many are looking to increase their bandwidth and have quicker internet speeds (stock)

Holly Niblett, head of digital at comparethemarket.com, said: ‘We have seen a surge in demand for faster broadband packages since the lockdown began. 

‘Broadband is increasingly being recognised by the government as an essential utility, yet many people adjusting to the new ways of working are realising that their existing connection isn’t up to scratch.

‘Millions of households are stuck on out-of-contract deals with their existing provider which are often expensive and uncompetitive.

‘The reality of a patchy connection speed, combined with a growing awareness that cheap, reliable and fast broadband is no longer a pipedream, is motivating growing numbers to switch provider.

‘Switching provider is straightforward and can generate savings over the course of a year that can easily run into hundreds of pounds.’  

Courtesy DAILY MAIL

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